1. General Return Eligibility

• Returns must be requested within 30 days of delivery
• Items must be unused, uninstalled, and in original packaging
• Must include all parts, accessories, and documentation
• Item must be in resellable condition
• Proof of purchase is required

Note: AKK reserves the right to deny returns that do not meet these requirements.

2. Inspection & Condition

All returns are inspected upon arrival. We may:

• Deny returns showing signs of use or installation
• Apply a restocking fee up to 25%
• Issue partial refunds for incomplete or damaged returns

3. Non-Returnable Items

• Installed or used products
• Custom or special-order items
• Clearance or final sale items
• Products damaged due to misuse or improper installation
• Items returned after 30 days

4. Return Authorization (RMA)

All returns require approval.

1. Email info.support@urakk.com
2. Provide order number, reason, and photos (if applicable)
3. Receive RMA number and return instructions

Important: Returns without authorization may be rejected.

5. Return Shipping

• Customers are responsible for return shipping unless item is defective or incorrect
• Shipping fees are non-refundable
• Use a trackable shipping method
• AKK is not responsible for lost or damaged returns

6. Damaged or Incorrect Items

Report issues within 48 hours of delivery.

• Email photos and order details
• We will replace or refund at no cost if verified

7. Refunds

• Processed after inspection (3–5 business days)
• Issued to original payment method
• Allow 5–10 business days for processing

8. Partial Refunds

May apply if items are:

• Returned damaged
• Missing components
• Not in original condition

9. Exchanges

Exchanges are only available for:

• Defective items
• Damaged items
• Incorrect shipments

10. Order Cancellations

• Cancel within 24 hours for full refund
• After 24 hours, orders may already be processed or shipped

11. Refused Deliveries

• Shipping costs will be deducted from refund
• Restocking fees may apply

12. Chargebacks

Please contact us before filing a dispute.

• Unauthorized chargebacks may result in account restrictions

13. Limitation of Liability

• No liability for improper installation or misuse
• No responsibility for labor or reinstallation costs
• No coverage for indirect or consequential damages

14. Contact Information

AKK Platinum Installations
Email: info.support@urakk.com
Phone: 719-459-7818
Website: https://www.urakk.com